Nova Glam Essentials, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

We accept returns on unused, unopened items in their original condition and packaging within 14 days of delivery.
To be eligible for a return:

• The item must be unused and in its original packaging
• ou must provide a receipt or proof of purchase
• Returns must be initiated within 14 days of receiving your order

Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days
• If rejected, we’ll provide an explanation via email

• Email us at [Your Email Address] with your order number and reason for return
• We’ll provide instructions and the return shipping address
• Ship the item back (return shipping costs are the customer’s responsibility unless the item is defective or incorrect)

• Opened or used items
• Gift cards
• Final sale or clearance items
• Items returned after 14 days

We only replace items if they are defective, damaged, or you received the wrong product. Please contact us within 48 hours of receiving your order.

If your item arrives damaged or you received the wrong product, email us at [Your Email Address] with your order number and photos of the item. We'll make it right.

• Customers are responsible for return shipping unless the item was defective, incorrect, or damaged
• We recommend using a trackable shipping service or purchasing shipping insurance for high-value items

If you have any questions about this policy or your personal information, please contact us at:
📧 [Your Email Here]
📍 [Your Business Address Here]